NextGenSwitch is an advanced AI-powered multi-tenant Call Center and Contact center solution. The platform includes powerful telephony features together with intelligent automation tools, virtual voice agents and integrated messaging AI.

The system combines call-center management, SIP routing, IVR flows, queue distribution, agent dashboards and AI features that automate communication across voice, WhatsApp and Messenger channels.
NextGenSwitch helps businesses reduce support workload, increase customer engagement and deliver consistent 24/7 automated responses.

This product includes an AI Virtual Voice Agent that can greet callers, answer questions, collect information and route calls. Additionally, built-in WhatsApp and Messenger automation allows the system to reply to customers instantly using AI-based intent detection and knowledge-based answers.

Designed with a modern and responsive interface, modular architecture and enterprise-level reliability, NextGenSwitch is scalable for telecom businesses of all sizes.

Demo Information
URL: https://demo.nextgenswitch.com
User: [email protected]
Password: demopass
SIP Domain: demo.nextgenswitch.com
SIP Ports: 5060 (UDP/TCP), 5061 (TLS)


Multi-tenant is not included in this package. Please check  for multi-tenant pricing: https://www.codester.com/items/60024/nextgenswitch-multi-tenant-ai-call-center

Telephony & Call Center

• Multi-tenant cloud Call Center and Contact Center
• SIP trunks, extensions & DID management
• Smart AI enabled IVR 
• Call queues with real-time monitoring
• WebRTC softphone support
• Call recording & advanced reporting
• Voicemail

AI & Automation

• AI Virtual Voice Agent for inbound calls
• AI-based call summarization and disposition notes
• WhatsApp automation with AI smart replies
• Messenger automation with intent detection
• Automatically create support tickets using AI
• Knowledge-based auto-responses using custom data
• Auto-routing based on customer intent

Platform & Tools

• Built-in support ticketing system
• CRM-ready 
• Role-based permissions
• Activity logs & analytics
• Fully documented installation and configuration

• Linux server or VPS
• PHP 8.1+
• MySQL 5.7+ / MariaDB
• Composer
• SIP infrastructure (FreeSWITCH / Asterisk / Kamailio)
• SSL certificate
• Cron enabled
• For AI automation: API key for LLM provider (optional)

Documentation contains full step-by-step installation, please check before install.