34 Support questions or comments

• 
  1 week ago
  dreking Purchased

  Hello, how can i transfer my site to another hosting using the installation files, with the same domain of the previous installation
• 
  1 week ago
  TrickyCode Author

  Please send email to [email protected]

• 
  1 month ago
  Moïse Purchased

  Hello
  I managed to install the script on my domain name.
  The installation started automatically and I was able to put my site online without any problem.
  However, I'm now encountering two major problems.
  To check that everything's working, I've started testing the services:
  First test: “Send Money”
  After filling in all the fields and clicking on “Send Money”, I get a 500 error message on the screen.
  Second test: “Wire Transfer”
  I completed the form and launched the transaction. Then I logged in as administrator to validate the transaction. But the transaction doesn't appear in the administration interface: it's stuck in the loading/processing stage.
  Can you tell me what I need to do to solve these two problems?
  Thank you in advance for your help.
  
• 
  1 month ago
  TrickyCode Author

  Make sure you have set correct SMTP details.
• 
  1 month ago
  Moïse Purchased

  I'd like to clarify my situation so that you understand where I'm at with the configuration.
  The problem I'm experiencing has nothing to do with SMTP: this part is correctly configured, all values are entered correctly and sending e-mails works without a hitch.
  
  As I mentioned earlier, I had to deal with two main problems.
  The first concerned testing the “Send money” functionality. After filling in all the fields and clicking on the button, I was systematically getting a 500 error. Finally, I was able to solve this by adjusting one parameter: I replaced the transfer fee, which was initially set at 0.039, with 1. Once this change had been made, the test worked perfectly and the transaction proceeded normally.
  
  However, I'm still stuck on the second problem, which is much more annoying. When I'm logged in as a customer and I make a "bank transfer" (the button just below "exchange money", I fill in the form, validate, and the transfer request is correctly recorded. all goes well
  But the problem appears when I log in as an administrator. In the dashboard, I can see the "number of pending bank transfers", but when I click to display them, the interface remains stuck on loading and the transfer details are never displayed. This prevents me from accepting, refusing or rejecting customer requests.
  This is currently the only sticking point for me and I really need your help to understand what's going wrong and find a solution.
  Thank you in advance for your feedback and support.

• 
  3 months ago
  falipikin Purchased

  Payment was made over 12hrs ago. How long does it take to install?
• 
  3 months ago
  TrickyCode Author

  It depends on some factor like timezone, weekend, etc. It may take maximum 24 hours.
• 
  3 months ago
  falipikin Purchased

  Okay, thank you.

• 
  3 months ago
  falipikin Purchased

  Are you people going to respond to my messages?
• 
  3 months ago
  TrickyCode Author

  You will get notified once your installation is done.

• 
  3 months ago
  falipikin Purchased

  Hello, I paid for re-installation of Livo Bank over 8hrs ago and submitted my Cpanel login information but the script is yet to be installed.
  
  Please look into this matter.
• 
  3 months ago
  TrickyCode Author

  You will get notified once your installation is done.

• 
  3 months ago
  falipikin Purchased

  Hello Tricky Code. I purchased this script a while ago and I will like support reinstalling it. How do I make payment to renew support gor this item to be installed?
• 
  3 months ago
  TrickyCode Author

  Please check your email.

• 
  4 months ago
  rickincabo

  What happened to your demo domain?
• View 2 more replies
• 
  4 months ago
  TrickyCode Author

  Please check now.
• 
  4 months ago
  rickincabo

  Nice script! Can someone apply as a merchant and get php code for their website(s) to get paid through livobank? Or is it just for personal money transfers?
• 
  4 months ago
  TrickyCode Author

  Sorry merchant feature is not available.
• 
  4 months ago
  rickincabo

  You should add it
• 
  4 months ago
  TrickyCode Author

  Thank you for your suggestions.

• 
  6 months ago
  Alex2346

  How can I fix 500 internal server error I keep getting it
• 
  6 months ago
  TrickyCode Author

  Did you purchased the script? Here your purchase history is not showing.

• 
  9 months ago
  chioma1

  pre-purchase question: i would like a diffrent front end for my project. can i disable your frontend theme and use my template (html)?
• View 3 more replies
• 
  9 months ago
  TrickyCode Author

  Yes you can disable default website. In that case you should install the script on sub domain and upload your own frontend to your main domain.
• 
  9 months ago
  chioma1

  is there a way in your script to redirect to my frontend after a user logs out?
• 
  9 months ago
  TrickyCode Author

  It's possible by adding some extra code.
• 
  9 months ago
  chioma1

  Good to know. Thank you
  I am getting some error messages when I try to pay for the script via stripe. Is there a way around this. I want to pay for it
• 
  9 months ago
  TrickyCode Author

  Actually payment handled by codester.
• 
  9 months ago
  chioma1

  just tried again "An error has occured while processing your payment. Please try again"
  

• 
  10 months ago
  Relifin Purchased

  I am having issues with buying this script
• 
  10 months ago
  TrickyCode Author

  Please send us email to [email protected]