18 Support questions or comments

• 
  1 month ago
  HelloRam Purchased

  @Fred, this person had promised to provide saas version and solely based on that promise made in 2023, I purchased the extended version. He had been tricking, evading and manipulating saying excuses one after another. You can see in the DM as well as here. It is more like a custom work now. seems the crook is trying to upload as separate product with an offer to provide script freely for extended buyers. Even in such cases, updates and support would be problem because I buy script from codester market place only because of such trust in marketplace. Or the person/author shall compensate for the business losses and damages.
• 
  1 month ago
  codehunger Author

  I’d like to clarify a few things to avoid any misunderstanding.
  
  At the time of your purchase in 2023, the SaaS version was planned but not released as part of the existing product. Easy Ticket and Easy Ticket SaaS are fundamentally different in terms of architecture, features, and installation, which is why they are being handled as separate products.
  
  There has been no intention to mislead or manipulate. Development timelines have taken longer than expected, but work has been ongoing. I’ve already mentioned that I’m willing to provide the SaaS script to extended license holders, which is a goodwill gesture, not an obligation.
  
  Regarding support and updates, I remain committed to assisting users as per marketplace policies. However, claims around damages or misconduct are not accurate.
  
  I request you to keep the discussion constructive. I’m here to resolve concerns, not create conflict.
• 
  1 month ago
  HelloRam Purchased

  You are the person who promised saas and based only on that promise, I purchased extended.. back in 2023. After that you have reiterated your promise atleast a dozen times. Or I would have opted for refund. You could have honestly stated it back in 2023 instead of pretending. Few weeks before you told you are releasing saas version. But no update later. It is not only obligation but also commitment failing which it amounts to cheating. I had been constructive during the last 3 years while you were feeding your household with the money I paid. Anyway, let me know when its ready
• 
  4 weeks ago
  HelloRam Purchased

  I am not blaming you. certain things happen like that. However, before blindly denying something you check your replies of May 10, 2023 to May 31, 2023 !

• 
  4 months ago
  Pradeepan

  When are you making this saas? I see that you had promised to make it saas.
• View 3 more replies
• 
  4 months ago
  codehunger Author

  Hello pradeepan, I hope you are doing well, our saas with stripe is ready and we will upload it next week as a new product.
  Thanks
• 
  4 months ago
  Pradeepan

  Stripe, Indian payment system (UPI) and bank transfer. Since you are from India, Try something unique like providing option to provide UPI ID and QR code. I think it will be well accepted and easy to code too
• 
  2 months ago
  HelloRam Purchased

  I had been listening to this promise since 2023. Actually are you trying to cheat? You had been telling about the saas version and promised to provide it since 2023. Then last month, you told about coming as a new product. Playing cheap tactics and dirty tricks? @Fred, Dont let this crook to come up with a new product after cheating a buyer with fake and defective product. He knows it well and last month he offered to provide new updated script freely for all extended buyers because I bought the product trusting his promise. (You check my DM).
• 
  2 months ago
  codehunger Author

  we have uploaded our saas version today, it will be approved in 2 - 3 days, thanks for keep believing in us.
  have a good day
• 
  1 month ago
  HelloRam Purchased

  Where is the version?
• 
  1 month ago
  HelloRam Purchased

  You uploaded the saas version a fortnight ago? Are you saying Codester is not uploading it?

• 
  May 15, 2024
  codehunger Author

  Hello @NeelWonder, To fix this issue, first we have to understand how we can reproduce the error in our system, or you can also tell us, what you have inserted and this error start showing, by looking at the below error, you do the hotfix by changing this code.
  
  
  go to ModulesKnowledgebaseTraitsArticlesTrait.php line no - 79, where you can see the getPopularKnowledgebases() function, just replace the entire function code with the below one.
  
  
  
  public function getPopularKnowledgebases()
  {
  try {
  $stats = [];
  $knowledgebases = Knowledgebase::select('id'->with('views'->get();
  if (count($knowledgebases) == 0) {
  return [];
  }
  foreach ($knowledgebases as $knowledgebase) {
  $stats[$knowledgebase['id']] = count($knowledgebase['views']);
  }
  arsort($stats);
  $firstFiveKnowledgebases = array_keys(array_slice($stats, 0, 4, true));
  
  if(is_array($firstFiveKnowledgebases)) {
  $whereInOrder = implode(',', $firstFiveKnowledgebases);
  return Knowledgebase::select('name', 'slug'
  ->whereIn('id', $firstFiveKnowledgebases)
  ->orderByRaw("FIELD(id, $whereInOrder)"
  ->get();
  } else {
  return [];
  }
  } catch (Exception $e) {
  throw new Exception($e->getMessage());
  }
  }

• 
  Nov 2, 2023
  Sidd8182 Purchased

  HI,
  I am waiting for your reply. I didn't get any reply from your side. I raised the query. My setup not completed due to DB error. Please give me a setup to complete this process.
  
• 
  Nov 2, 2023
  codehunger Author

  Hello @sidd8182 we already told you to share your email id, but i think due to security policy from codester your comment has been removed.
  
  anyways please check our documentation, we have given the support option there via skype and email.
  
  so please collect our email from our documentation and mail us , or you can also ping us on skype.
  
  thanks

• 
  Oct 21, 2023
  Sidd8182 Purchased

  Hi, Yesterday I have purchase it.
  I trying to install on my server.
  Once I entered the DB crendential and create admin user password.
  After some I Hit the URL it starts from the beginning setup
  Why it Happend
  
• 
  Oct 21, 2023
  codehunger Author

  Hello really sorry for the inconvenience caused with our software, please share your email, will send you already setup database.

• 
  Aug 16, 2023
  iPRVerma

  Willing to purchase this script. The demo is not working. Please share the idea about your SaaS. What will be included? Can I go with the regular license or do I need an extended one? As of now, I want to test it but I am unable to continue because you forgot to renew your domain or its service with Hostinger. Please fix it AsAP.
  
  Thanks
• View 3 more replies
• 
  Aug 16, 2023
  iPRVerma

  Also, will your SaaS version be compatible only with VPS or it can be installed in a shared hosting?
• 
  Aug 16, 2023
  codehunger Author

  Thanks for showing interest in our product, you will able to see the demo by tomorrow,
  Right now our system is not saas but we will add this in our next release.
  
  Please purchase the extended version, If you wants to use all features
  
  Thanks
• 
  Aug 17, 2023
  iPRVerma

  Also, will your SaaS version be compatible only with VPS or it can be installed in a shared hosting?
  
• 
  Aug 17, 2023
  codehunger Author

  It can be installed in shared hosting as well
• 
  Aug 18, 2023
  iPRVerma

  Thanks but the demo is still not working.
• 
  Aug 18, 2023
  codehunger Author

  Hello, iprverma the demo is now working, sorry for delay..
  Thanks

• 
  Jul 23, 2023
  HelloRam Purchased

  I have not used Easy ticket yet in any project because I am waiting for the SAAS version believing your words. I bought extended script because I wanted to keep my words of supporting you. Thats the same situation with HR system too. Please DM me here because I have some modules to suggest.

• 
  Jul 22, 2023
  codehunger Author

  Hello everyone, those who have purchased our item and waiting for the saas version, I really appreciate your patience, right now our team is working on our HRM script update as well as we are on our ticket system update as well,
  
  We are adding some cool features to our ticket system application so that it will be easily integrated with all available open source application, whether it is developed with laravel or not.
  
  thanks for understanding us.
• 
  Jul 23, 2023
  HelloRam Purchased

  When you say cool features, I think it will be enhancing the output of the easy ticket. Can you please outline the features you are integrating in to Easy ticket as well as HR system?

• 
  Jun 29, 2023
  HelloRam Purchased

  I already bought an extended license from you believing your promise of SAAS. When you update saas here, please drop a DM here. Thanks
• 
  Jun 29, 2023
  codehunger Author

  We are trying our best to make our application SAAS compatible ASAP, thanks for your patience and for believing in us.
• 
  Jun 30, 2023
  HelloRam Purchased

  also update the HR SCRIPT
• 
  Jul 20, 2023
  NeelWonder Purchased

  I am also waiting for Saas feature sine months.

• 
  Jun 26, 2023
  OULAI

  hello
• View 3 more replies
• 
  Jun 27, 2023
  codehunger Author

  Hy OULAI, You can connect with on Skype, username - codehunger pvt ltd, for faster replies to your queries.
• 
  Jun 28, 2023
  OULAI

  You can integrate our API for updating https://docs.awdpay.com/
• 
  Jun 28, 2023
  codehunger Author

  Didn't understood, You wants we integrate your API with our project.
• 
  Jun 28, 2023
  OULAI

  We would like you to integrate our API in your future update on SAAS as a means of payment https://docs.awdpay.com/
• 
  Jun 28, 2023
  codehunger Author

  Thanks for your suggestion, will think about it.
• 
  Jun 28, 2023
  OULAI

  OKAY THANK