9 Support questions or comments

• 
  3 weeks ago
  Anunciese Purchased

  Hello, I purchased your script and the phone shortener via WhatsApp is not working. I don't understand why I haven't been provided with the Envato Purchase Code with my purchase.... How can I find it?
  
  When attempting to create any new short URL from the admin panel, the system consistently throws an error stating "Por favor ingrese una URL válida" (Please enter a valid URL), even for basic default links.
  
  I have already verified the following:
  
  DNS A Record: mienlaceoficial.es correctly points to the server IP.
  
  SSL Certificate: The domain https://mienlaceoficial.es has a valid SSL certificate installed and is accessible via HTTPS without issues.
  
  Database Configuration: The url entry in the settings table of the database is correctly set to https://mienlaceoficial.es.
  
  Script Configuration: The define('FORCEURL', true); line in config.php has been temporarily set to false, but the error persists (I have since reverted it to true for standard operation).
  The "Quick Shortener" (top bar functionality) does not exhibit this problem when given a correctly formatted wa.me URL manually. The issue is specific to the "WhatsApp Link Generator" section.
  
  I have thoroughly searched the codebase for "wa.me//" without success, suggesting the string might be dynamically assembled or located in an unexpected file.
  
  This bug renders a core feature of the script unusable for my clients. Could you please investigate this critical bug urgently and provide instructions or a patch to resolve the incorrect URL generation?
  
  THKS
• View 1 more reply
• 
  1 week ago
  Anunciese Purchased

  hi????????????????
• 
  1 week ago
  FrederickStaff

  @Incubytes please respond.
• 
  1 week ago
  Anunciese Purchased

  thks @Frederick!
• 
  6 days ago
  Anunciese Purchased

  They don't respond here or by email. I still don't have the license for this product.

• 
  1 month ago
  solutions4u

  Hi,
  I got your free gift script a few days ago, and also installed it on 2 websites, on a main domain and the other on a subdomain, I don't understand you guys why do you offer an old version of the script, and more over, we can't UPDATE it with the serial key you offered.
  The bad experience and issue I faced up: no payment processor is working for me, neither for paypal, nor for Stripe.
  I tried for both of my websites with different payment accounts and keys. same thing, it returns a Blank page,
  Only the manual payment is working.
  So, I understand that this is not an extended version.
  In resume : your script is just to shorten links, nothing more, it's an old version and can't update it. we can not use it for subscriptions or memberships.
  Please consider, if you offer a GIFT, make it a real Gift, and not a half-gift
  f you would like to reply to this message, just tell me why do you offer an old version rather than the latest one?

• 
  1 month ago
  toliano002

  Hello, how can I install this on a shared hosting?

• 
  1 month ago
  codeumabi

  how to install it on a shared hosting

• 
  9 months ago
  onlinejob4u

  demo link not working
• 
  8 months ago
  Incubytes Author

  Please Check here: wemakelink.com

• 
  10 months ago
  beize01 Purchased

  I contacted you guys at WA. You guys never responded to me. I don't know why.
• 
  10 months ago
  Incubytes Author

  Hi there,
  Thanks for contacting us. Unfortunately, we've lost the WhatsApp access due to a SIM card issue, You can email us @ [email protected]
• 
  10 months ago
  beize01 Purchased

  Sent you an e-mail, please check, or do you have other contact information, e-mail is not able to communicate in a timely manner!
• 
  10 months ago
  Incubytes Author

  We just responded to you email.

• 
  Jan 30, 2025
  riyad1991

  @Prabhat
  
  its not a high price. you should respect of developer works
• 
  Jan 30, 2025
  riyad1991

  if this price is very costly how can you will make payment of your hosting
• 
  Feb 1, 2025
  Incubytes Author

  We've Listened to the query and have reduced the price

• 
  Jan 24, 2025
  Prabhat

  costly
• 
  Jan 25, 2025
  Incubytes Author

  Keeping in mind that it's a SAAS Tools with a List of Features, the License Cost is still not that much costly at all.

• 
  Jan 24, 2025
  Prabhat

  fix the scrolling in small screens in demo the right scrolling not working make the demo workable
• 
  Jan 25, 2025
  Incubytes Author

  Thank you for your feedback. Can you please elaborate on the scrolling issue you faced so we can check.
  
  Regarding the demo, it's workable, You Just need the Demo Account Credentials mentioned in the description.