37 Support questions or comments

• 
  2 weeks ago
  herme Purchased

  I'm still waiting for a refund, you haven't processed it yet?
  

• 
  3 weeks ago
  Themeplaza

  nice work!!

• 
  1 month ago
  Themeplaza

  good luck with sales!!

• 
  1 month ago
  Waleed10 Purchased

  Hello,
  
  I am installing SellPoint (latest version – new install) on DirectAdmin hosting with PHP 8.2 and ionCube enabled.
  
  The installer page loads correctly
  
  All server requirements are green.
  
  When I enter the correct database details and click Next, the page does not proceed to the next step. It just reloads/stays on the same page without showing any error message.
  
  What I have already verified:
  
  Database credentials are correct
  
  Database user has full privileges
  
  PHP version 8.2
  
  ionCube Loader enabled
  
  storage and bootstrap/cache permissions are set correctly
  
  SESSION_DRIVER=file
  
  APP_KEY generated
  
  There is no visible error on screen.
  
  Please advise what could cause the installer not to move to the next step.
  
  Thank you.
• 
  1 month ago
  ePearlSoft Author

  We have replied to you via the support section. Please check.
  

• 
  1 month ago
  Waleed10 Purchased

  Is the script fully open source (no encoded or encrypted files)?
  Does it support RTL and separate language files for easy translation?
• 
  1 month ago
  ePearlSoft Author

  Yes, the script is fully open source with no encoded or encrypted files. It is built on Laravel and delivered with complete source code.
  
  Currently, multi-language and RTL support are not included in this version.
  
  Please feel free to check the feature list in the item description, and let me know if you need any further clarification.

• 
  1 month ago
  alprnanl Purchased

  Hi, does this script not have Turkish language support?
• 
  1 month ago
  ePearlSoft Author

  Dear alprnanl,
  At this time, SellPoint does not support multi-language functionality, including Turkish.
  
  Thank you for your understanding.

• 
  2 months ago
  herme Purchased

  I'm still waiting for a refund, you haven't processed it yet?

• 
  2 months ago
  herme Purchased

  You've altered the update log; I don't believe you acted in good faith. You're not delivering the updates you promised your customers; process my refund immediately.
• 
  2 months ago
  ePearlSoft Author

  I would like to clarify that the current version includes only the features listed under the Current Features section at the time of purchase.
  
  Any planned feature updates were previously listed but have now been removed from the description to avoid confusion. Unfortunately, we cannot fulfill urgent requests for new features that are not part of the current version.
  
  If you experienced any technical issues with the current version, I am happy to help resolve them. Please feel free to contact me directly so I can assist.

• 
  2 months ago
  herme Purchased

  Hello, I would like to return the product because it does not have the features promised.
• 
  2 months ago
  ePearlSoft Author

  The current version includes only the features listed under the Current Features section. Items mentioned under planned updates are not part of the current release and do not have a fixed release date.
  
  If you believe there is an issue with the current version or need clarification about existing functionality, please let me know and I’ll be happy to help.

• 
  2 months ago
  herme Purchased

  If we have to wait too long for the update, please issue a refund. Everyone is waiting for the update. We bought it because of the new update.
• View 4 more replies
• 
  2 months ago
  Codemarket63

  That's why I take my time before buying an item. Most of the time, the promises about its quality disappear. It's a shame, there was potential here.
• 
  2 months ago
  ePearlSoft Author

  Thank you for sharing your concern.
  We understand the importance of timely updates. The next version is already in development and was temporarily paused due to unavoidable project commitments.
  
  Development will resume shortly, and the update will be released once it meets our quality standards.
  
  SellPoint remains an actively maintained product, and we are committed to its long-term improvement.
  
  Thank you for your patience and support.
• 
  2 months ago
  herme Purchased

  If the update has been cancelled, please request a refund. My purpose in purchasing was to have the 1.2 update; otherwise, I wouldn't have bought it.
• 
  2 months ago
  ePearlSoft Author

  Thank you for sharing your concern.
  To clarify, the v1.2 update has not been cancelled and remains part of our planned roadmap.
  
  Regarding refunds, according to Codester’s official policy, delays in planned updates or differences in expectations are generally not considered defects under this policy.
  
  We appreciate your understanding and continued interest in SellPoint.
• 
  2 months ago
  herme Purchased

  I asked before purchasing and you said it was 70% complete, but now you're saying the update has been paused and it's unclear when it will be released. Please relieve me of this uncertainty and issue a refund.
• 
  2 months ago
  aakam6519

  Don't be naive. There won't be any major update, or it will just be bug fixes and that's it. I recognized this update trick right away.
• 
  1 month ago
  jedieal Purchased

  how to install this script ? stuck at database page