2 Support questions or comments

• 
  1 week ago
  madmaxuk

  Hi I'm intrested in this script but it says currently unable to accept orders from this country I'm located in UK do you have email or can you email me pls so I can see if I can purchase this ? [email protected] thank you

• 
  1 week ago
  nightpkz

  for agent is the tickets department base assign or do agents have to be assign tickets to see them
• 
  1 week ago
  profignorant Author

  It does both, sir. You can check it out via the demo URL.
• 
  1 week ago
  nightpkz

  oh okay yeah looking for a ticket software that department base so when a client creates a ticket in billing all agents with billing department see the ticket even if not assign
• 
  6 days ago
  profignorant Author

  Yes! In SupportNest, all agents can see all tickets from all departments by default — no assignment needed. When a customer submits a ticket to the Billing department, every agent on your team will see it immediately in their panel. They can also filter tickets by department using the department dropdown. There is no restriction where an agent only sees tickets assigned to them. Hope that answers your question!