6 Support questions or comments

• 
  3 days ago
  tonyhoang

  Hello, Can I use this script for multi domains with regular license?
• 
  3 days ago
  botbleteam Author

  Hi,
  
  No - one regular license covers a single domain (one live website). If you want to run Amerce on multiple domains, you need a separate license for each domain.
  
  Local/staging copies used only for development or testing do not count and are fine under the same license.
  
  Let me know if you have any other questions.
  

• 
  1 week ago
  adrient Purchased

  When we are selecting quantity, it's increasing with 1,3, 5, 7 like that, not 1,2,3,4,5 it's adding more. And many bugs are in the amerce theme, please fix it.
• 
  1 week ago
  botbleteam Author

  Hi,
  
  Thanks for reporting this. I reproduced the quantity issue and it is now fixed. The plus and minus buttons on the product page and in the quick shop popup were stepping by 2 (1, 3, 5, 7) because two click handlers were firing on the same button, so each click counted twice.
  
  While fixing that I also found the quantity buttons inside the bundle and banner product sections were not responding at all, so those are fixed as well. Typing a quantity directly into the box now updates the total price too.
  
  Both fixes will ship in the next Amerce theme update, which we are releasing shortly.
  
  You also mentioned there are other bugs in the theme. Could you list them for us, with the page and the steps to reproduce (a screenshot or a short screen recording helps a lot)? We will fix them and include them in the same release.
  
• 
  2 days ago
  adrient Purchased

  After payment confirmation, shipping address error was lifting, and even I tried to fix my self, then again after payment completion it redirects to checkout page again, instead order confirmation. And orders are not listed in admin panel. Shipping address issue was there. I almost fixed most of this from my side. Still ui issues like slider, elements control over visual builder needs to be fixed. Unable to edit some texts inside the sliders, and other plugins. And images was missing in the visual builder
• 
  2 days ago
  botbleteam Author

  Hi,
  
  Thanks for the detailed list - let me split it into two parts.
  
  Checkout (redirects back to checkout after payment, order not created, orders missing in admin, shipping-address error): this is the critical one, and it is not something we see on a clean install - a successful payment always creates the order and shows the confirmation page. Since you mentioned you already changed several files on your side, those edits are the most likely cause. Please test checkout once on a fresh, unmodified copy (staging is fine). If it still fails there, email us the exact steps, your site URL, and temporary admin access so we can reproduce it directly - a public comment is not the place for credentials.
  
  Visual builder (missing images, can't edit slider/plugin text): missing images in the builder is almost always a storage-link issue. Go to Admin - Settings - Media, click Generate thumbnails, and confirm the storage symlink exists. For the text you can't edit, tell us which slider/shortcode and we'll point you to the exact field.
  
  Send the checkout details by email and we'll take it from there.
  

• 
  3 weeks ago
  0z0

  Hi
  
  I am regarding Vendor Shipping Rules management
  
  According to your documentation, when **"Allow vendor manage shipping"** is enabled, vendors should be able to create their own shipping rules (price-based, weight-based, etc.) from their vendor dashboard, just like the admin
  
  However, I tried testing this feature on your demo but was unable to find the interface for a vendor to create a new shipping role or rule. I cannot seem to locate where the vendor can manage these settings.
  
  Could you please clarify:
  1. The exact steps for a vendor to access this feature in the demo?
  2. Whether this is a configuration issue with the demo or if I am missing a specific step?
  
  Thank you in advance for your help. Understanding this workflow is crucial for me
• 
  3 weeks ago
  0z0

  I have recently purchased your amerce script and I am planning to migrate my current marketplace to your solution.
  
  **My current setup:**
  I am currently running WooCommerce with WCFM. I have vendors configured in three different ways:
  1. Some vendors sell **Pickup only**.
  2. Others offer **both Pickup and Shipping**.
  3. Others sell **Shipping only**.
  
  **My technical question:**
  In your script, is it possible to configure these sales modes individually per vendor? Specifically:
  - Can a vendor be restricted to "Pickup only"?
  - Can another vendor enable/disable shipping based on their needs?
  - How does the migration of my current rules (WCFM) to your "Vendor Shipping Rules" system work in this context?
  
  I made this purchase because I read that your script allows vendors to manage their own shipping rules. However, I am concerned about the management of shipping modes (Pickup vs. Shipping) at the vendor level.
  
  Could you please confirm that this flexibility is available and guide me on how to configure these different profiles during the setup
• 
  3 weeks ago
  botbleteam Author

  Hi,
  
  Thanks for the detailed questions - let me clear up the shipping model.
  
  On "Allow vendor manage shipping": this option does not give vendors a rule-builder. When enabled, it adds a Shipments section to the vendor dashboard where the vendor can update the fulfillment status of their orders (Arrange shipment, Ready to ship, Delivering, Delivered) and print shipping labels. That is the full scope of the option, which is why you could not find a screen to create price-based or weight-based rules - there isn't one at the vendor level.
  
  Where shipping rules live: the actual rate rules (based on price, weight, zip code, or location) are configured by the store admin under Admin - Ecommerce - Settings - Shipping. They apply store-wide, not per individual vendor. There is a Charge shipping per vendor setting that splits the shipping charge per vendor at checkout, but the rate rules themselves are still admin-defined.
  
  On per-vendor Pickup / Shipping / Both modes: this WCFM-style capability is not available. The marketplace does not have a per-vendor "Pickup only" vs "Shipping only" switch, and there is no built-in local-pickup shipping method. So the three-profile setup you described cannot be reproduced out of the box.
  
  If per-vendor pickup/shipping profiles are essential to your migration, this would require custom development on top of the marketplace plugin. I'd recommend confirming this fits your needs before relying on it as a core workflow.
  

• 
  1 month ago
  lemosweb

  Hi, greetings... Great work.
  Can it be integrated with this application?
  Botble Ecommerce - React Native Mobile Expo App for Botble E-commerce Websites
• 
  1 month ago
  botbleteam Author

  Amerce works seamlessly with the Botble Ecommerce React Native Expo App. Since the app communicates with your store through Botble's official REST API, your Amerce-powered website and the mobile app share the same products, orders, and customers in real time — giving your customers a native iOS & Android shopping experience alongside your website.
  
• 
  1 month ago
  lemosweb

  Thank you...
  Best regards.

• 
  1 month ago
  0z0

  Is it possible to configure seller commissions as % + fixed fee instead of just %?
  
  The issue: Stripe and PayPal charge a fixed fee (e.g. €0.25) + %. With only a % commission (e.g. 4.5%), the marketplace loses money on small carts.
  
  Example for a €10 cart:
  
  · Commission earned: €0.45
  · Stripe fees: €0.29 + €0.25 = €0.54
  · Marketplace loses €0.09
  
  In Europe, passing payment fees to customers is not legal, so I can't use Stripe's "additional fees" option
  
  It is not possible to use a higher commission because currently we use 4.5% + €0.25 with WooCommerce and the WCFM plugin (which handles this kind of commission in its free version). I need a more powerful and secure system, which is why I'm interested in your script
  
  Is there a way to set % + fixed fee to match Stripe/PayPal fixed fees?
  Do you plan to add this % + fixed fee commission option in a future update
  
  
  And it's currently possible to configure a vacation mode for individual vendor shops in the marketplace script. Specifically, can sellers temporarily set their stores as "on vacation" (e.g., disable purchases, display a notice, or hide products) without affecting other vendors?
  
  If this feature is not yet available, do you plan to add it in a future update
• 
  1 month ago
  botbleteam Author

  Hi,
  
  Thanks for the thorough questions — both are valid.
  
  1) Commission as % + fixed fee
  
  You're correct that the built-in commission is percentage-only, so on small carts the flat part of a Stripe/PayPal fee (≈€0.25) can wipe out the margin. I've built a % + fixed-fee commission add-on that does exactly what you described — e.g. 4.5% + €0.25, with the fixed amount charged once per vendor order (a multi-vendor cart still adds it only once per seller). It's capped so a vendor payout can never go negative on tiny orders, and it's fully tested. Important for your EU concern: this is deducted from the vendor commission, not added as a customer-facing surcharge — so it doesn't fall under the "no passing fees to customers" rule.
  
  2) Vendor vacation mode
  
  Also not in the stock version, but I've implemented a self-serve vacation mode: a vendor pauses their own store from their dashboard, with an optional custom message. While paused, customers can still browse the store and its products (they see an "on vacation" notice), but can't add to cart or check out — and it affects only that one vendor, never the others. Admins can also toggle it for a vendor.
  
  Both are available as a paid custom add-on. If you'd like, contact me through my profile/item support and I'll gladly share screenshots and the full details. Happy to help you move across from WCFM.
  
  Thanks!
  
• 
  1 month ago
  0z0

  
  Hi,
  
  I’d be interested in both custom add-ons, depending on the price and after I’ve had a chance to see more details and screenshots.
  
  Could you please share:
  
  1. The price for each add-on
  2. Screenshots showing how the commission setup works and how the vacation mode appears from the vendor dashboard and customer side
  
  Thanks
• 
  1 month ago
  botbleteam Author

  Hi,
  
  Happy to. Pricing (one-time, per add-on):
  
  - % + fixed-fee commission add-on: $59
  - Vendor vacation mode add-on: $49
  - Both together: $99
  
  Each is delivered ready to install on your marketplace site, fully tested, with install support included.
  
  For the screenshots - the commission setup screen, plus vacation mode from both the vendor dashboard and the customer side - I can't attach images here in the comments. Please reach me through my profile/item support (or share your email) and I'll send the screenshots and the full feature details right away.
  
  Thanks!
  

• 
  1 month ago
  HelloRam

  Is this hyperlocal and saas?
• 
  1 month ago
  botbleteam Author

  Hi,
  
  No, it's a global script and no SaaS.