104 Support questions or comments

• 
  May 24, 2024
  mizaelxavier10

  Hello, I live in Brazil and here most people use a payment method called PIX, I would like to know if there is a way to add an integration with a payment gateway that accepts payments via PIX? I'm just waiting for this information to make the purchase.
• 
  May 24, 2024
  mrmed Author

  Hello Mr. mizaelxavier10,
  
  For the time being, the ChatPDF platform supports PayPal and Stripe, but we are not sure if this PIX is supported by those two payment gateways.
  
  Thanks.
• 
  May 24, 2024
  mizaelxavier10

  I know PayPal and Stripe and they do not accept payments via PIX. I am sending you a link to the documentation of a Brazilian platform that accepts this type of payment. If you want, I can even pay an extra amount for you to include this option.
  
  API Asaas: https://docs.asaas.com/reference/about-this-doc
• 
  May 25, 2024
  mrmed Author

  Hello Mr. mizaelxavier10,
  
  For the time being, we are unable to implement any other payment method, unless it was requested by the majority of our clients. I hope you understand our decision.
  
  Have a nice day Mr. mizaelxavier10.
  

• 
  May 20, 2024
  alke Purchased

  please help we have sent all details
  Please ..........!!!!!!!!!!!!!!!!!!!!!!!!!
• 
  May 27, 2024
  mrmed Author

  Already solved.

• 
  May 20, 2024
  alke Purchased

  we got the email and have sent you email asking to support
  can you respond back
• 
  May 20, 2024
  alke Purchased

  Even i donot have any licence number, but when you respond back to our email
  you can do it at your end
• 
  May 20, 2024
  mrmed Author

  Hello Mr. Alke,
  
  Please check your email inbox.
• 
  May 20, 2024
  alke Purchased

  we did check but here is no license number
  we have sent you email with invoice image - please respond there. Thanks

• 
  May 19, 2024
  alke Purchased

  Where is support email
• 
  May 27, 2024
  mrmed Author

  in the documentation and product landing page.

• 
  May 19, 2024
  alke Purchased

  I tried every single thing including files permission php version
  but still cannot make it install
  
  Can you help
  
  how to reach you so you can help with it
• 
  May 27, 2024
  mrmed Author

  Just contact us via the support email, this section isn't meant for support.

• 
  May 3, 2024
  daddysmooth Purchased

  Ensure to set the correct files and folders permissions at "public_html":
  ⚠️ permissions: 664 for all files and 775 for all folders (recursively)
  
  Please specify which file and folders
• 
  May 3, 2024
  mrmed Author

  For sensitive data security reasons, please contact us via the support email.

• 
  May 1, 2024
  slimaidi Purchased

  hello
  i have sent an email regarding contact form issue. any updates?
  
  Thank you
• 
  May 2, 2024
  CatalystLabs Purchased

  What's new in 2.0.1?
• 
  May 3, 2024
  mrmed Author

  it is just a fixed bug for proper installation on some hosting providers.
• 
  May 4, 2024
  slimaidi Purchased

  Any reply for my message above?

• 
  Apr 28, 2024
  alam113

  It is possible that we can keep it free by removing its login page.
• 
  Apr 28, 2024
  mrmed Author

  Hello Mr. Alam113,
  For the time being, the ChatPDF platform doesn't support it.
• 
  Apr 28, 2024
  alam113

  It is possible that you can do this for me without a login page, I have a paid API.
• 
  Apr 29, 2024
  mrmed Author

  Unfortunately, custom modifications are not included in the standard ChatPDF support.

• 
  Apr 25, 2024
  rubenmorales1998

  Good morning Script creators! I have a problem installing the script. I am asked for a Code Purchase but here in codester I can't find that code. Could you please guide me where I can get it?
• 
  Apr 25, 2024
  mrmed Author

  Hello Mr. rubenmorales1998
  No worries, just contact us via the support email.

• 
  Apr 24, 2024
  slimaidi Purchased

  hello
  question: the trial/free plan is it going to be renewed or is for just one month or until PDFs and question are finished?
  because if it will be renewed the users will stay in that plan and not willing to upgrade
  thank you
• 
  Apr 24, 2024
  slimaidi Purchased

  can i update the free plan to make it more restricted like less question and PDFs?
  is it going to delete all free subscription?
• 
  Apr 24, 2024
  mrmed Author

  The purpose of the free plan is to be not sufficient, and you can change/edit the free plan from your admin dashboard.