181 Support questions or comments

• 
  Nov 25, 2023
  homemsombra Purchased

  When will we have updates?
• 
  Nov 26, 2023
  ionfirm Author

  We are currently in the final phases of developing the next update. Rest assured, we are working diligently to ensure its quality and reliability. Once these final steps are completed, we'll promptly release the update. Thank you for your patience and understanding.

• 
  Nov 23, 2023
  Ash5050 Purchased

  In apis how parameters work like we have to add new parameters or how to pass {1} {2}? Can you help me
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• 
  Nov 23, 2023
  Ash5050 Purchased

  how Shortcode works i need to send message from api i am getting error (Dynamic Template Found, API Message not supported Now)
• 
  Nov 25, 2023
  Ash5050 Purchased

  i am waiting for your kind response
• 
  Nov 26, 2023
  ionfirm Author

  Currently, the use of variable templates is not supported by the Rest API. We acknowledge this limitation, and I want to assure you that our team is actively working on enhancing this functionality. It is possible that in the next update, we will introduce the ability to use variable templates via the API. Your feedback is valuable, and we appreciate your patience as we strive to improve our services.
• 
  Nov 27, 2023
  Ash5050 Purchased

  thank you i am waiting for this thanks for your reply.

• 
  Nov 18, 2023
  homemsombra Purchased

  In the standard response, once created, it cannot be deleted, only through the database
• 
  Nov 18, 2023
  ionfirm Author

  We are currently in the process of checking, and you can anticipate the next fix update by the upcoming weekend.

• 
  Nov 18, 2023
  homemsombra Purchased

  As I have already reported here, the online chat needs to improve, the templates do not appear as a response to find out how the customer is responding.
  
  Sending files in online chat is also important
• 
  Nov 18, 2023
  ionfirm Author

  I understand your concern, and as our initial user, your reports and complaints are highly valued. Rest assured, addressing these issues is our top priority. While it may not be an overnight fix, we are actively working on them. Please anticipate our next update, as we aim to resolve every minor bug promptly.

• 
  Nov 15, 2023
  Claudivam Purchased

  Other details friend, Standard answer. A while ago Ex: user sends a message and the system responds with a standard response, this message should not repeat for a custom period of time, I didn't identify where to configure this
• 
  Nov 16, 2023
  ionfirm Author

  Great! This is fantastic. We will incorporate this into our roadmap. Your feedback is truly valuable, and we appreciate it. Thank you for this!

• 
  Nov 15, 2023
  Claudivam Purchased

  Friend, good morning
  
  interested.
  my question in answer option I see that only possibility of Keyword Match Type (whole word)
  You want to add the matching option to contain the word and the bot recognizes it. Keyword Match Type (contains), or Keyword Match Type (starts with) this helps a lot.
  Thank you, your system is incredible,Tipo de correspondência de palavra-chave

• 
  Nov 15, 2023
  nazmi88

  1. Do you plan to make a drag-drop chatbot builder?
  2. Can make Saas with regular license?

• 
  Nov 15, 2023
  Claudivam Purchased

  Demo is not working
  DNS_PROBE_FINISHED_NXDOMAIN
• 
  Nov 15, 2023
  ionfirm Author

  Please check it at https://wa.ionfirm.com

• 
  Nov 12, 2023
  nazmi88

  demo not working?
• 
  Nov 14, 2023
  ionfirm Author

  Demo is active and working properly now.

• 
  Nov 7, 2023
  homemsombra Purchased

  Hello friend, answer man! When the client sends audio, they cannot hear it. Anyway, there are a lot of bugs in this chat.
• 
  Nov 8, 2023
  ionfirm Author

  The audio is functioning flawlessly. Please clear the previous cache and cookies. I've addressed all the bugs in your inbox. Thank you.
• 
  Nov 11, 2023
  homemsombra Purchased

  Friend, unfortunately this is not a cache problem, it seems when the user sends the video, a chat starts to give a bug. If you want, I can give you my platform username. The audio is not working. It only works if the user doesn't send video