126 Support questions or comments

• 
  Jul 6, 2022
  enritch Purchased

  Hello,
  
  I have purchased the Mailcarry very long back and now i'm trying to install, its asking license key where can i find it?
  
  Thanks.
• 
  Jul 6, 2022
  premiersol Author

  It normally set automatically.

• 
  Jul 4, 2022
  foxi Purchased

  Why does the Feedback Loop always disappear, and I have to create a new one?
  
  And also have this error:
  
  AppJobsCampaignPrepare has been attempted too many times or run too long. The job may have previously timed out. {"exception":"[object] (Illuminate\Queue\MaxAttemptsExceededException(code: 0): App\Jobs\CampaignPrepare has been attempted too many times or run too long. The job may have previously timed out. at /www/wwwroot/mywebsite.com/vendor/laravel/framework/src/Illuminate/Queue/Worker.php:601)
  
  Furthermore, I still didn't get a reply to my last email. Please check your emails. Thank you.
• 
  Jul 5, 2022
  premiersol Author

  I am not sure why it's happening, it should not work like that
• 
  Jul 7, 2022
  foxi Purchased

  So, what's then the solution? The script was created by you or?
  
  And now again I get the Error Warning! No running cron found. There's need to setup a cron. [* * * * * /usr/bin/php /www/wwwroot/mywebsite.com/artisan schedule:run >/dev/null 2>&1]
  
  Because of this cron error I changed Server and Panel because I thought it was a Provider problem. But now, can see it is your Script!!! FOR WHAT DID I PAY??? For a script, that doesn't work and full of bugs??? I expect a solution

• 
  Jun 28, 2022
  foxi Purchased

  Hello,
  
  Since I didn't get an answer via email, I'll try again here.
  
  I fixed the problem with the CronJob and configured and set everything up so far. The one with the invalid serial number is gone now too. Now I have started a campaign, but unfortunately, it just stops.
  
  Before, I had set a sending limit of 300 emails per hour. After 8 emails were sent, the sending stopped and this error appeared in the error log:
  
  "mc:process-bounces-PMTAbounces => Trying to get property 'server_ip' of non-object"
  
  I then made the limit unlimited and it started up again. Then the dispatch stopped again at 213 sent e-mails. I then pressed pause and play again to continue.
  
  Why does it always stop? I can't keep clicking pause and play. What can I do here?
  
  In addition, an upload of a larger list is not possible, all entries are marked as invalid and the list is empty at the end.
  
  The following error messages also appear in the error log:
  
  AppJobsListImport has been attempted too many times or run too long. The job may have previously timed out. {"exception":"[object] (Illuminate\Queue\MaxAttemptsExceededException(code: 0): App\Jobs\ListImport has been attempted too many times or run too long. The job may have previously timed out. at /www/wwwroot/YourWebSite.com/vendor/laravel/framework/src/Illuminate/Queue/Worker.php:601)
  
  And a lot of this error:
  
  mc:cleaner:8 => unlink(/www/wwwroot/YourWebSite.com/storage/users/1/schedule_campaign/3/..): Is a directory
  
  Thanks in advance.
  
  Best regards
• View 2 more replies
• 
  Jun 28, 2022
  premiersol Author

  replying you over email
• 
  Jun 29, 2022
  foxi Purchased

  Haven't received an email response yet. I managed to upload the list, but the progress with Scheduled Campaigns takes forever. To "process" (not send!) 10000 emails almost 2 hours!!! And it can't be my server (dedicated 12 core processor, 64 GB Ram, etc.). Why does it take so long to process???
  
  The tracking also doesn't work at all, although everything is set as specified.
• 
  Jun 29, 2022
  premiersol Author

  update, max_execution time, and for tracking it looks the mentioned tracking domain track.wecomb....com it should work or the Main Domain within Sending Server settings.
• 
  Jun 29, 2022
  foxi Purchased

  Now it works. Thanks for your help
• 
  Jun 29, 2022
  foxi Purchased

  Now it works. Thanks for your help

• 
  Jun 19, 2022
  tonyhoang

  Hello, I have some questions:
  
  1. Package for clients by monthly, yearly, right?
  2. When i check you demo, I see the client can setup speed to send mail. so how can I avoid spam for my server's ip by them?
  3. when I test via mobile, i see your script isn't frendly. May be it has some problem with mobile?
  Thanks!
• View 8 more replies
• 
  Jun 19, 2022
  tonyhoang

  4. Your script support multi languages or not?
• 
  Jun 19, 2022
  premiersol Author

  Hi,
  1: The limit of package can be use in a day or month, you can set the sending limit(per hour/per day) for sending server while adding
  2: The global blacklist and suppression can help you to control the spamming, and can add another sending domain/sending server etc. to get blacklisted your main server.
  3: It's not 100% responsive view, but all operation can be done via mobile.
• 
  Jun 19, 2022
  tonyhoang

  1. where can i see that in your script? I don't see that option
• 
  Jun 19, 2022
  premiersol Author

  Yes, it's Multilanguage support and has 5 language integration already.
  Go inside to add the sending sever.
• 
  Jun 19, 2022
  tonyhoang

  Ok I see!
  But If the admin allows clients to add Sending Server by themself, so how do we setup the limit of speed for their Sending Servers?
• 
  Jun 19, 2022
  premiersol Author

  If he will add his sending server, then you will not need worry about that. he will responsible for his sending server. You can add the limit on lists then.
• 
  Jun 20, 2022
  tonyhoang

  1. In your demo, I see the user can use package for lifetime not by day or month.
  It's right?
• 
  Jun 20, 2022
  premiersol Author

  package is for lifetime, but you can add the limits in sending servers and assign that sending server to that client it you want sending limit
• 
  Jun 20, 2022
  tonyhoang

  omg, I think you should update some functioins:
  1. Plan is used by monthly, yearly for each clients;
  2. Modify your script to be frendly with mobile. When I test i see there are a lot form that can't run with mobile. Now we alway work with mobile, so it can not support mobile then we can not work anywhare.
  
  When do you have update for that, please noitice me! Thanks!
• 
  Jun 20, 2022
  premiersol Author

  Thank you for your feedback, but we already have a priority list and will take care for your recommendations after that.
• 
  Jun 20, 2022
  premiersol Author

  Thank you for your feedback, but we already have a priority list and will take care for your recommendations after that.

• 
  Apr 7, 2022
  foxi Purchased

  I can't use my paid APP! When I want to open MailCarry, it asked for Refresh License. Why suddenly comes it up and why I am blocked from using the APP? I need to use it and I still wait for your response to my Emails that I already send to you.
• 
  Apr 7, 2022
  premiersol Author

  replied on an eamil

• 
  Mar 27, 2022
  foxi Purchased

  Hi there,
  
  it's me again. I have the following problem:
  
  When I create a campaign and send a test email, it is sent without any problems and is also received without any problems.
  
  But if I then want to send the "Scheduled Campaigns" campaign, nothing happens. It looks like it's starting, but then nothing happens and the campaign isn't sent?
  
  What could be the reason?
  
  Thank you in advance for your help.
• 
  Mar 28, 2022
  premiersol Author

  Please send us your mailcarry login info at [email protected], so we can check this issue.
• 
  Mar 28, 2022
  foxi Purchased

  Already send, please check your mailbox. Thank you very much.
• 
  Mar 28, 2022
  premiersol Author

  Will be replied soon, thanks

• 
  Mar 23, 2022
  foxi Purchased

  Hi,
  
  Is it possible to use external E-Mail templates, or have to create the E-Mail in the Mail Carry System only?
  
  Thanks in advance.
• 
  Mar 24, 2022
  premiersol Author

  You can create emails in mailcarry template system, or you can copy past html within mailcarry template.

• 
  Mar 1, 2022
  bindcommerce Purchased

  Is upgrade to laravel 9?
  
• 
  Mar 1, 2022
  premiersol Author

  not now.
• 
  Mar 3, 2022
  bindcommerce Purchased

  Is programmed?
  
• 
  Mar 4, 2022
  premiersol Author

  will be in future!

• 
  Jan 11, 2022
  cr8ball Purchased

  Hi, I haven't installed yet but I bought the regular license a while back. So thinking before installing probably I ask here. Do you have refund for regular license after I buy the extended license?
  
  I need to test install first play around before I install finally. With extended license can I get staging site license to do that?
• View 4 more replies
• 
  Jan 11, 2022
  cr8ball Purchased

  Forgot, and I want to keep staging site active for me always.
• 
  Jan 12, 2022
  premiersol Author

  Okay, once you will buy an extended license, then you can initiate the refund request for regular, and we will refund you then.
  Furthermore with an extended license you can install and use this script as many sites
• 
  Jan 12, 2022
  cr8ball Purchased

  Thanks for your help and clarification. Just bought the extended license. I will follow up as you said. Good luck with your business.
• 
  Jan 13, 2022
  cr8ball Purchased

  I don't see the refund button beside the regular license. Send me the link for refund form if any. Thanks.
• 
  Jan 13, 2022
  premiersol Author

  go to your regular product detail, I belief there will be a link for refund.
• 
  Jan 13, 2022
  cr8ball Purchased

  No it's not there. Automated link to refund is available only for products bought in last 30 days I see.
• 
  Jan 13, 2022
  premiersol Author

  how much you pay for that product, you can send you purchasing receipt on [email protected]

• 
  Dec 12, 2021
  Jimmy3

  I want to buy but I will need help with Installation on my shared hosting for personal use. Will you help to install once I purchase? Can it be installed on a shared hosting?
  
  Thanks
• View 4 more replies
• 
  Dec 13, 2021
  premiersol Author

  Yes, it will work on shared hosting
• 
  Dec 13, 2021
  Jimmy3

  So if I puchase I can send you my cpanel details for Installation? Thanks
• 
  Dec 13, 2021
  premiersol Author

  We can help you in installation, but it's simple you will just need to extract all files in your subdomain, and call the installation link it will set up all things regarding MailCarry.
  
  Please make sure your shared hosing has the correct version of php and mysql/mariadb.
  
• 
  Dec 13, 2021
  Jimmy3

  https://www.ionos.com/ hosting, will it ok?
• 
  Dec 13, 2021
  premiersol Author

  hosting will be ok, but witin hosting, you will have the option to check the versions.
• 
  Dec 13, 2021
  Jimmy3

  They have the latest php version, what version does the application required?
• 
  Dec 14, 2021
  premiersol Author

  atleast 7.1,