126 Support questions or comments

• 
  Sep 11, 2020
  isalmi Purchased

  hey
  
  I've tried to install the latest version.. when I click on install button.. nothing happens .. the page doesn't refresh and nothing happens !!!
• View 5 more replies
• 
  Sep 13, 2020
  premiersol Author

  Can you please make sure you are using the required version of PHP and MySQL or MariaDB
  PHP >= 7.1.3
  MySQL >= 5.7.8
  MariaDB >= 10.3
  
  https://kb.mailcarry.com may helps you also, or you can add us on skype: [email protected]
  
• 
  Sep 13, 2020
  isalmi Purchased

  yes.. everything is okay
• 
  Sep 13, 2020
  isalmi Purchased

  PHP 7.3.22
  MySQL 8
• 
  Sep 14, 2020
  premiersol Author

  please come on the following Skype so we can discuss further on priority bases
  Skype: [email protected]
• 
  Jan 14, 2021
  Frank17

  Is SAAS available on regular license or only on extended
• 
  Jan 15, 2021
  premiersol Author

  Basically, the Client Module is available for both regular and extended versions. It's is good if you will check it from https://demo.mailcarry.com
• 
  Jan 15, 2021
  Frank17

  Thank you with the extended version it mention unlimited project does that mean I can install script on more than one domain?
• 
  Jan 17, 2021
  premiersol Author

  Correct!

• 
  Aug 13, 2020
  Ouzougat Purchased

  I would like to make the purchase, but I'm afraid if the script don't work as I want so is it possible to get a refund if this script don't answer my need?
• 
  Aug 13, 2020
  premiersol Author

  Why you don't go through with the demo before any decision about the purchase:
  
  https://demo.mailcarry.com
• 
  Dec 27, 2020
  brandviser2020 Purchased

  Hello, mail carry team I didn't get any kind of support from your skype. Can I get help for setup your tool.
  
• 
  Dec 27, 2020
  premiersol Author

  You have added on Skype the delay due to Weekend holidays.

• 
  Aug 3, 2020
  mkrishna477 Purchased

  Can't we install this in a hosting like godaddy, hostinger, hostgator ??
• View 3 more replies
• 
  Aug 3, 2020
  premiersol Author

  You can install it but VPS is recommended to get good results, due to crons, max_execution_time, max_file_size etc. limitations.
• 
  Aug 9, 2020
  mkrishna477 Purchased

  No i'm unable to install it the following error occurs "Trying to access array offset on value of type int"
  
• 
  Aug 10, 2020
  premiersol Author

  Please make sure you have correct version of MySQL or MariaDB
• 
  Aug 10, 2020
  premiersol Author

  You can add us on contact@premiersol via Skype to quick reply
• 
  Aug 10, 2020
  mkrishna477 Purchased

  I figured it out man, it doesn't support PHP 7.4, works well in 7.2
  
• 
  Aug 10, 2020
  premiersol Author

  Yes, we are working on it, hopeful it will start working with php 7.4 as well.

• 
  Jul 24, 2020
  Ouzougat Purchased

  is the software support IP rotation/SMTP rotation if I use many SMTP account?
• 
  Jul 24, 2020
  premiersol Author

  Yes, It will support IP rotation/SMTP rotation
• 
  Jul 27, 2020
  Ouzougat Purchased

  I have another question please make sure to read it carefully,
  how the sending process work ? is it from the hosting of the website to the SMTP to the email recipient because I use Webmin to host a website, or it uses the SMTP directly because I did have this issue with another script that cost me more as much as yours.
  please understand that my VPS does not have 25 open so it will not work as an email sender to the SMTP because I use Gmail and hotmail smtp to send emails
• 
  Jul 27, 2020
  premiersol Author

  If you don't have smtps then you may use Gmail etc smtps, but they require specials authentications etc for sending.
  You should check it on the demo site first.

• 
  Jul 22, 2020
  rifanmuazin

  Support Multi SMTP Servers or Just one SMTP? support Gmail or not?
• 
  Jul 22, 2020
  premiersol Author

  Yes, you can configure multiple SMTPs and Gmail account according to settings.
  you must check the demo version

• 
  Jul 16, 2020
  faridsky Purchased

  Hello Dear
  I have installed the theme but two problems, 1. mail open is not showing but click is showing . 2.Mails are becoming spam. How to solved it.
• 
  Jul 16, 2020
  premiersol Author

  Hello,
  Most of the email services have the option to not show images/pixels by default that may the issue.
  Secondly, mails are becoming spam for have lot of reasons. Blacklisted sending domains/IPS, SPF, DKIM, DMARC not set, etc. If you will google this, then you will get a good suggestion about to inbox the emails.

• 
  Jul 11, 2020
  munaiyi Purchased

  All Permissions are set and I use LEMP ,php 7.3 ,Mysql 5.7.30 amd I install all the required php extensions, But still can not install , It notice installtion 404 error .
• 
  Jul 11, 2020
  munaiyi Purchased

  I successfully installed it！ As I forget configurw the nginx conf .
• 
  Jul 11, 2020
  premiersol Author

  Hello, It sounds good, for further help you may check the following link:
  https://kb.mailcarry.com/knowledge-base/install-on-lemp/
  

• 
  Jul 7, 2020
  dobriyalji Purchased

  Unable to Install on My CentOs 7 with Vest CP & Maria DB...
  
  Also it shows domain.com/send/install/install.php
  
  install.php file is missing..
• 
  Jul 7, 2020
  premiersol Author

  Can you please make sure the rewrite mode is enable
• 
  Jul 7, 2020
  premiersol Author

  This may helps you: https://kb.mailcarry.com/knowledge-base/install-on-centos/

• 
  Jul 7, 2020
  dobriyalji Purchased

  How to Segements List based on Openers, Clickers, Non Openers, Non Clickers day wise or between dates...
• 
  Jul 7, 2020
  premiersol Author

  The segment about opens/clicks works instantly. we are working it to make it more dynamically

• 
  Jul 3, 2020
  xshadow Purchased

  Hello,
  I need your help ! i did install MC in my local machine to add some features, but when i logged in my live version i got Invalid License Key !
  i did spoke with you in Skype and you did confirm there is no issue about that !
  Can you help me i am trying to contact you around 1 week
  
  King regards
• 
  Jul 4, 2020
  premiersol Author

  Hello,
  Hope you are doing good, Basically, due to COVID-19 affected, I was out of work. Now by the grace of Allah Almighty I am fine, and hopefully will be available for work since Monday. I will reply youfrom Skype
• 
  Jul 4, 2020
  xshadow Purchased

  Hello,
  Sorry to hear about that brother, al hamdolilah that you are doing good.
  I will be online on Skype
  
  Kind regards
• 
  Jul 6, 2020
  premiersol Author

  Your query has been replied via Skype. Please check it. Thanks!